Amazon’s cloud division suffered at least one outage last year involving an internal AI agent, according to reports.
An interruption in December lasted about 13 hours after the tool autonomously deleted and recreated part of its environment.
AWS said the incident was caused by misconfigured access controls and described it as user error, not an AI failure.
The company added that only one event affected customer-facing services and that the impact was limited.
The outages come as Amazon cuts thousands of jobs.
Chief executive Andy Jassy has argued that layoffs are about culture, not replacing staff with AI.
He has also said automation will reduce the workforce over time.
Some experts question Amazon’s explanation.
They argue AI systems can act quickly without fully understanding wider consequences.
This can increase the risk of major errors if safeguards are weak.
AWS underpins large parts of the internet and holds major public-sector contracts.
Past outages have already raised concerns about reliance on a small number of cloud providers.
Amazon says it has added stronger controls, including mandatory peer review for production access.
It insists AI tools remain under human supervision and do not act independently without permission.
